Skip to main content

Your information

Privacy Policy

This policy explains what FinACourt collects, why we use it, who may receive it, and the choices available to players, court owners, staff, and sales partners.

Effective September 2, 2026

The short version

FinACourt uses the information needed to help players find and book courts, help owners run their venues, process payments safely, and understand whether the marketplace is working. Court owners receive their own customer and booking information—not another venue's private data or individual marketplace search histories.

1. Information we collect

Account information. We collect details such as your name, email address, password credential, account role, verification state, and optional social sign-in identifier. Passwords are stored in protected hashed form. Social access tokens are not retained for normal player or owner sign-in.

Player and booking information. When you reserve a court, we process contact details, selected venue and court, date and time, price, discounts, service fees, booking status, payment choice, booking source, and related messages or reviews.

Owner and venue information. Owners and authorized staff may provide business details, public contact information, venue addresses, map coordinates, opening hours, courts, prices, amenities, photos, payout details, customer records, promotions, and staff permissions.

Directory information. FinACourt may publish factual venue information gathered from lawful public sources. We keep source and verification details for these directory listings and clearly distinguish them from bookable partner venues.

Technical and activity information. We process IP address, browser and device information, essential session and security data, page visits, referral source, QR or campaign identifiers, searches, filter choices, booking steps, and error or audit logs.

Communications and preferences. We keep messages you send us, reports about listings, venue-claim information, notification preferences, marketing consent, unsubscribe state, and campaign delivery or click records where available.

2. How we use information

We use information to:

  • create and protect accounts, organizations, permissions, and venue ownership;
  • show venues, prices, promotions, and server-checked availability;
  • create booking holds, prevent conflicts, confirm reservations, and send booking notices;
  • start secure online checkout, verify provider notifications, record refunds, and prepare owner settlements;
  • give owners information about their own bookings, customers, earnings, venue visits, and promotions;
  • measure marketplace demand and acquisition sources using privacy-conscious aggregation;
  • send transactional messages and, when permitted, owner-approved rebooking or comeback messages;
  • detect misuse, investigate disputes, secure the service, maintain audit history, and meet legal obligations; and
  • improve FinACourt's reliability, usability, marketplace supply, and player experience.

3. How information is shared

With the venue you book. The relevant court owner and authorized staff receive the booking and customer details needed to provide the reservation, collect pay-at-venue amounts, communicate about the booking, and handle legitimate support.

With service providers. We may use providers for hosting, email delivery, payment processing, maps, social sign-in, error monitoring, and other infrastructure. They receive only the information needed to perform their service and are subject to their own obligations and policies.

Public information. Published venue pages, directory listings, deals, operating hours, public contact details, photos, and eligible reviews can be seen by anyone. Owners choose which managed venue details are published, subject to marketplace review and safety rules.

For safety or legal reasons. We may disclose information when reasonably necessary to comply with law, protect users or the public, enforce our terms, investigate fraud, or defend legal rights.

Business changes. Information may be transferred as part of a merger, financing, acquisition, reorganization, or sale of all or part of the service, with appropriate confidentiality and notice where required.

We do not sell an individual player's private search history to court owners. Owner demand reports use minimum group sizes and omit player names, contact details, account identifiers, and precise individual locations.

4. Payments and payout information

Online checkout is hosted by the configured payment provider, currently PayMongo where enabled. The provider collects the card, wallet, or QR payment details required to complete checkout. FinACourt stores payment references, amount, currency, status, payment method summary, provider fees where reported, refund state, and verification history. FinACourt does not intentionally store full card numbers, card security codes, or a player's wallet password.

Owner payout profiles and requests are visible only to authorized owner and platform accounts. Sensitive payout values are masked in normal displays and are used to prepare or record legitimate court-owner settlements.

5. Analytics, cookies, and location

FinACourt uses essential cookies or similar browser storage for sign-in sessions, security protection, preferences, booking flow, anonymous session measurement, referral attribution, and PWA operation. Blocking essential storage may prevent sign-in or booking from working.

Marketplace analytics may record searched sport, city or area, requested date and time, price or setting filters, result count, whether availability existed, and the source that led to a booking. Owner reports are tenant-scoped and demand reports are aggregated before display.

If you choose Use my current location while setting up a venue, your browser asks permission and provides coordinates so you can position the venue pin. You can adjust the pin manually. FinACourt does not need continuous background location access.

6. Retention and security

We keep information only for as long as reasonably needed to provide the service, preserve booking and payment history, resolve disputes, prevent fraud, maintain required audit records, and meet legal obligations. Retention periods vary by record type. Deleting an account may not erase records that must be preserved for confirmed bookings, payments, refunds, settlements, fraud prevention, or legal compliance.

We use measures such as encrypted transport, hashed passwords, access controls, tenant isolation, secure webhook verification, protected secrets, audit history, and restricted owner/platform permissions. No internet service can guarantee absolute security, so please use a unique password and contact us if you suspect unauthorized access.

7. Your choices and rights

Depending on applicable law and the circumstances, you may ask to access, correct, update, export, object to, restrict, or delete personal information. You may withdraw marketing consent or change available notification preferences without stopping essential booking, security, or account messages.

Venue owners can update managed public venue details in their workspace. Anyone may report inaccurate public directory information. Venue ownership requests require independent verification and are not approved solely because someone submitted a request.

We may need to verify your identity and authority before fulfilling a privacy request. Some requests may be limited where retention or processing is required for contracts, security, other people's rights, or legal obligations.

8. Children and guardians

A person who is not legally able to enter a binding booking or payment agreement should use FinACourt only with the involvement and permission of a parent or legal guardian. Please contact us if you believe a child provided personal information without appropriate permission.

9. Changes to this policy

We may update this policy when FinACourt changes or when legal requirements develop. We will update the effective date and provide additional notice when a material change requires it. Continued use after an update is subject to the revised policy, without limiting rights that cannot legally be waived.

10. Contact us

FinACourt Staging is responsible for this policy. For privacy questions or requests, email finacourt.support@fpm-it-solutions.tech.

Please do not email passwords, card information, wallet credentials, or other highly sensitive payment details.